Refund Policy
Business Name: YASMA Beauty
Contact Email: marketing@yasmabeauty.com
Returns
Due to the hygienic nature of our products, we do not accept returns on opened or used items.
We accept returns only if:
- The item is unused and unopened
- The item is in its original packaging
- The return request is made within 7 days of delivery
To request a return, please contact us at:
Please include your order number and reason for return.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Email us at marketing@yasmabeauty.com with:
- Your order number
- Clear photos of the item and packaging
We will review the case and offer a replacement or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be processed to your original payment method
- Processing times may vary depending on your payment provider
Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened soaps
- Used products
- Sale or promotional items
International Orders
For international returns, customers are responsible for return shipping fees, customs charges, and any related costs unless the product was received damaged or incorrect.
Contact Us
For any return or refund questions, please contact:
YASMA Beauty
Email: marketing@yasmabeauty.com